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Customer Success Manager

Terminus is a fast growing technology company in Atlanta, challenging the status quo of B2B marketing. We've built an industry-leading Account-Based Marketing (ABM) platform that enables our customers to be more targeted in reaching their ideal customers, driving powerful business outcomes including an increase in revenue and acceleration of pipeline velocity.

We strive to provide the best customer experience and fanatically obsess over making each of our customers heroes. We have a relentless commitment to the personal and professional growth of our team and believe in each individual having the “Keys to the Ferrari.”

Description:

Terminus is looking for a Customer Success Manager to join our team. As a Customer Success Manager, you will be “delighting” customers every step of the way. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.

Responsibilities: 

  • Be able to passionately explain how Terminus can make an impact for our customers’ businesses and make them marketing heroes within their organization
  • Analyze campaign performance and integrate insights into a tailored success plan for our diverse customer base
  • Learn fast, and be quick on their feet in a fast-paced environment  
  • Become an expert on campaign management and best practices of account-based marketing strategy
  • Develop a thorough understanding of setting up and running mobile, social, video, and display advertising campaigns
  • Build technical skills and marketing knowledge
  • Help clients investigate technical challenges
  • Be the go-to resource to ensure clients have the best possible experience with our platform
  • Manage the knowledge base to help clients find answers when they need them
  • Effectively communicate with customers via chat, email, or phone to provide prompt technical support
  • Be passionate about making our customers happy
  • Be open to “wearing multiple hats” with a readiness to support all members of the Terminus team - Flexibility is key for this role!

Qualifications:

  • Excellent written and verbal communication skills
  • Strong background with marketing and/or advertising campaigns and strategy (ideally digital and display advertising)
  • Background in establishing and building lasting customer relationships with mid-market and/or enterprise accounts
  • Strong analytical and critical thinking skills
  • Understanding of MarTech (experience using MarTech platforms is ideal)
  • Proficient in Microsoft Excel
  • Proficient in Salesforce 
  • Education: BA/BS/MS

What it takes to be a success:

  • Positive, supportive, and self-starting
  • Hustle and persistence
  • Highly organized and extremely detailed oriented
  • Collaborative and cross-functional
  • Ability to prioritize & multi-task with exceptional time-management skills
  • You are curious and ask questions to get to the heart of the matter
  • Strong interest in technology and/or software
  • Genuine passion for helping others reach their goals
  • Adaptable and energetic team player
  • Willingness and desire to learn and grow quickly in a startup environment

Incredible Benefits:

  • Culture that emphasizes personal and professional growth
  • Graduated from Atlanta Tech Village and moved into brand new office in Terminus 100
  • Named 2016 #1 Best Place to Work in Atlanta by Atlanta Business Chronicle for medium-sized category, #3 Top Workplace and #1 in Employee Appreciation by the Atlanta Journal Constitution 
  • Named one of the Top 50 Workplaces in America by Inc. Magazine 
  • No vacation tracking
  • Competitive salary and great benefits
  • Work from home days
  • 100% Health, Dental, and Vision Insurance
  • 100% Short-term and Long-term Disability Insurance
  • 401K with company match
  • Casual dress all-day, everyday
  • Regular team outings, parties, and surprises
  • Weekly free lunch, unlimited snacks and drinks
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